Privacy Policy

At Z Adelia Technology (M) Sdn. Bhd. ("Z Adelia Tech", "we", "our", or "us"), we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share information when you access or use our website, applications, and online services (collectively referred to as the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Information We Collect

We collect different types of information to provide and improve our Services:

Personal Information

This includes information you voluntarily provide to us, such as:

• Name, email address, phone number, company name, and other identifiers when you register an account, contact us, or interact with our Services.
• Login credentials and authentication details when signing in via third-party providers (e.g., Google OAuth).
• Payment information and billing details, where applicable, when you make purchases or transactions through our Services.
• Messages and communications sent to us via email, WhatsApp, or social channels.

Non-Personal Information

We may collect certain information automatically when you use our Services, such as:

• Device information (e.g., browser type, operating system, device model).
• Usage data (e.g., pages visited, time spent, actions taken within the Services).
• IP addresses and log data used for analytics, troubleshooting, and security purposes.

Cookies and Tracking

We use cookies, pixels, and similar technologies to:

• Remember your preferences and settings.
• Improve the functionality and performance of our Services.
• Analyze usage trends and deliver relevant content or advertisements.

For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We process your information for the following purposes:

• To provide, operate, maintain, and improve our Services.
• To personalize your experience and recommend relevant content.
• To communicate with you regarding updates, promotions, and important announcements.
• To protect the security of our Services, prevent fraud, and comply with legal obligations.
• To provide customer support and respond to inquiries.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• With service providers: Trusted third-party vendors who support our operations (e.g., hosting providers, analytics platforms, payment processors, email services, and authentication providers such as Google).
• For legal compliance: Where required by law, regulation, court order, or a government request.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of the transaction.

4. Data Security

We implement technical, administrative, and organisational measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. These include secure hosting, access controls, and encryption where appropriate. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes stated in this Policy or as required by applicable law. Retention periods may vary depending on the type of data and the purpose for which it is used. Once the data is no longer required, it will be securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction (including the Malaysia Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR) where applicable), you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Restrict or object to processing of your data.
• Withdraw consent at any time (without affecting prior lawful processing).
• Request data portability.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before fulfilling your request, and we will respond within the timelines required by law.

7. International Data Transfers

Your information may be transferred to, stored, and processed on servers located outside of your country of residence. Where such transfers occur, we take reasonable steps to ensure that your personal data is protected in accordance with applicable privacy standards.

8. Children's Data Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take immediate steps to delete the information promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When updates occur, the "Last Updated" date will be revised. We encourage you to review this page periodically for the latest version.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to:

• The use of personal data by third-party service providers, platforms, or integrations (e.g., Google, payment gateways), even if accessed via our systems.
• Any unauthorized access, disclosure, alteration, or destruction of personal data due to factors beyond our reasonable control, including but not limited to cyberattacks, system failures, or acts of God.
• User negligence, including failure to safeguard login credentials, misuse of services, or non-compliance with our terms and policies.
• Reliance on outdated, incomplete, or inaccurate information provided by users or third parties.
• Any delay or failure in performance resulting from force majeure events.

While we implement industry-standard security measures and conduct regular audits, no system is entirely immune to risk. Users acknowledge and accept these limitations when engaging with our Services.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: [email protected]
• Website: https://zadeliatech.com
• Address: Alor Setar, Kedah, Malaysia